05 Mar

Calls to 211 spiked in 2020

Evelyn Cabrera, 211 call center manager and senior bilingual community resource specialist
The Providence Journal

“2020 saw a dramatic increase in calls to 211, from 170,860 in 2019 to 255,164 last year… ‘With COVID hitting us we became extremely busy with a lot of rental assistance calls, housing calls…  food assistance, you name it,’ said Evelyn Cabrera, 211 call center manager and senior bilingual community resource specialist.”

Read on site